Telemarketing Executive Jobs in Lucknow

Looking for Telemarketing Executive Jobs in Lucknow? Tender Palm Super-Speciality Hospital is hiring a result-oriented Telemarketing Executive to join its Digital Marketing and Patient Conversion team.

The primary responsibility of this role is to convert digitally generated patient enquiries into OPD appointments, doctor consultations, diagnostic bookings, procedures, and IPD admissions. The candidate will handle leads generated through Google, social media, the hospital website, WhatsApp, online campaigns, and other digital marketing channels.

This is a target-oriented Telemarketing and Digital Lead Conversion role that requires excellent communication, follow-up, persuasion, patient-handling, and conversion skills.

Telemarketing Executive Job Details

  • Job Title: Telemarketing Executive
  • Job Location: Lucknow, Uttar Pradesh, India
  • Department: Digital Marketing & Patient Conversion
  • Employment Type: Full-time, Permanent
  • Work Mode: On-site / In Person
  • Shift: Morning, Day & Night Shifts on a rotational basis
  • Educational Qualification: Graduate in any stream

About the Telemarketing Executive Role

As a Telemarketing Executive in Lucknow at Tender Palm Super-Speciality Hospital, you will work with digital leads generated through multiple online marketing channels. Your primary objective will be to communicate with prospective patients, understand their requirements, provide appropriate information, conduct timely follow-ups, and guide suitable enquiries toward appointments, consultations, diagnostics, procedures, or hospital visits.

The role requires a strong focus on lead-to-appointment, appointment-to-visit, OPD, and IPD conversion. You will work closely with the Digital Marketing, OPD, IPD, Front Office, Doctors' Coordinators, Diagnostics, and other hospital teams to ensure that patient enquiries are handled efficiently.

Key Roles & Responsibilities

Digital Lead Conversion

Handle inbound and outbound calls for patient enquiries generated through digital marketing campaigns and online platforms.

Contact leads received from:

  • Google
  • Social Media
  • Hospital Website
  • WhatsApp
  • Online Campaigns
  • Health and Medical Enquiry Platforms
  • Other Digital Marketing Channels
  • Understand the patient's requirements, medical enquiry, preferred doctor, department, location, and other relevant details.
  • Communicate appropriately with patients and guide them towards the relevant doctor, department, consultation, diagnostic service, or treatment.
  • Convert digital enquiries into confirmed OPD appointments, consultations, diagnostic bookings, procedures, and IPD admissions.
  • Follow up consistently with leads that are not immediately converted.
  • Maintain a structured follow-up process until the lead reaches an appropriate outcome.

OPD & IPD Conversion

  • Generate and maximise OPD footfall from digital leads through effective calling and follow-up.
  • Support the conversion of suitable enquiries into IPD admissions by coordinating with the concerned hospital teams.
  • Follow up with patients who enquire about surgeries, procedures, treatments, diagnostics, health packages, and specialist consultations.
  • Identify high-intent patients and prioritise them for timely follow-up.
  • Coordinate with concerned departments to facilitate patient appointments and hospital visits.
  • Track the status of leads from initial enquiry through appointment, visit, and conversion.

Patient Communication

  • Handle patient calls professionally and confidently.
  • Explain hospital services, doctor consultations, appointment procedures, and other relevant information clearly.
  • Address basic patient queries and coordinate with the concerned department for specialised information.
  • Communicate with patients and attendants with patience, empathy, confidence, and professionalism.
  • Build trust and maintain a positive patient experience throughout the conversion journey.

Lead Follow-up & Conversion

Make timely follow-up calls to all assigned digital leads and maintain regular follow-ups for:

  • New enquiries
  • Appointment requests
  • Missed appointments
  • Pending consultations
  • Treatment enquiries
  • Surgery and procedure enquiries
  • Diagnostic enquiries
  • IPD and admission enquiries
  • Identify reasons for non-conversion and make appropriate follow-up attempts.
  • Maintain a strong focus on lead-to-appointment and appointment-to-visit conversion.
  • Meet assigned calling, follow-up, appointment, and conversion targets.

Lead Management & Reporting

  • Maintain accurate records of all digital leads and patient interactions.
  • Update lead status, call outcomes, appointment details, follow-up dates, and conversion status in Excel, Google Sheets, Google Docs, CRM, or other designated systems.
  • Prepare daily and weekly reports on lead and calling performance.

Reports may include:

  • Leads received
  • Calls made
  • Leads contacted
  • Follow-ups completed
  • Appointments booked
  • OPD conversions
  • IPD conversions
  • Pending leads
  • Lost or non-converted leads
  • Ensure that no assigned lead remains unattended or without appropriate follow-up.
  • Share lead conversion updates with the Digital Marketing and reporting teams.

Coordination with Internal Teams

  • Coordinate with Digital Marketing, OPD, IPD, Front Office, Doctors' Coordinators, Diagnostics, and other hospital departments.
  • Communicate appointment and patient requirements to the concerned teams.
  • Ensure smooth handover of converted leads to the relevant department.
  • Follow up internally whenever required to ensure the patient receives appropriate assistance.

Key Performance Areas

The Telemarketing Executive will primarily be evaluated on:

  • Digital Lead Response Rate
  • Lead Contact Rate
  • Follow-up Completion
  • Lead-to-Appointment Conversion
  • OPD Conversion
  • IPD Conversion
  • Appointment-to-Visit Conversion
  • Treatment and Procedure Enquiry Conversion
  • Daily Calling and Follow-up Performance
  • Lead Management and Reporting Accuracy

Eligibility Criteria

  • Graduate in any stream – Mandatory.
  • Excellent spoken and written English communication – Mandatory.
  • Good Hindi communication skills.
  • Strong interpersonal and patient-handling skills.
  • Comfortable handling a high volume of calls and digital leads.
  • Target-oriented and performance-driven.
  • Good follow-up and persuasion skills.
  • Comfortable maintaining records in MS Excel and Google Sheets/Docs.
  • Basic computer knowledge is mandatory.
  • Comfortable working in morning, day, and night shifts on a rotational basis.

Experience Required

Experience in the following areas will be preferred:

  • Telemarketing
  • Telesales
  • Digital Lead Conversion
  • Healthcare Telemarketing
  • Healthcare Telesales
  • Voice Process
  • Patient Counselling
  • Customer Relationship Management
  • Hospital or Healthcare Sales

Candidates with prior experience converting digital leads into appointments, consultations, sales, or customer visits will be preferred.

Who Should Apply?

This role is ideal for candidates who are:

  • Target-oriented and conversion-focused.
  • Confident in speaking with prospective patients over the phone.
  • Strong in follow-up and lead nurturing.
  • Comfortable working with digital marketing leads.
  • Good at understanding customer and patient requirements.
  • Able to persuade and guide prospective patients professionally.
  • Comfortable working with daily and monthly performance targets.
  • Interested in healthcare sales, patient acquisition, and digital lead conversion.

Important Note

This is a Telemarketing and Digital Lead Conversion role, not a general customer-support or front-desk position.

The primary objective of this position is to convert digitally generated patient enquiries into OPD appointments, doctor consultations, diagnostic bookings, procedures, and IPD admissions through effective calling, counselling, follow-up, and coordination.

Candidates with experience in digital lead conversion, telesales, telemarketing, healthcare sales, or target-based voice processes are encouraged to apply.

Application Requirements

Candidates applying for the Telemarketing Executive Job in Lucknow should submit:

  • Updated Resume / CV
  • Educational qualification details
  • Relevant experience in telemarketing, telesales, digital lead conversion, customer relationship management, or healthcare sales
  • Details of English and Hindi communication skills
  • Information about MS Excel, Google Sheets, and computer proficiency

How to Apply for Telemarketing Executive Jobs in Lucknow

If you are target-oriented, confident in patient communication, and experienced in telemarketing, telesales, digital lead conversion, or customer relationship management, you can apply for this Telemarketing Executive Job in Lucknow by submitting your updated resume through the application form.

Candidates with experience in converting digital enquiries into appointments, consultations, visits, sales, or admissions will be preferred.

Apply Now

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