Support from loved ones is crucial for patients recovering from surgery or facing a difficult prognosis. At Tender Palm Super Specialty Hospital, we actively encourage and welcome your visits. Our patient and family-focused environment recognizes the importance of having visitors and the need for family and friends to provide support. Rest assured, the health and safety of our patients, visitors, and staff remain our utmost priority.

Role of An Attendant

Tender Palm is dedicated to creating a supportive environment where patients can receive physical, psychological, and emotional support from their loved ones while minimizing the risk of disease transmission.

What distinguishes a designated support person or Patient Attendant from a visitor?

Unlike a visitor, a Patient Attendant is crucial in caring for the patient. Their presence is vital for the patient’s safety and well-being.

A designated Patient Attendant meets the following criteria:

• Is designated by the patient or substitute decision-maker.
• Is a family member, friend, or loved one.
• Is 18 years of age or over.

A designated Patient Attendant supports the patient as the patient deems appropriate. For example, the designated support person may help the patient understand treatment options and make decisions, communicate, and perform daily activities such as eating, moving, and washing.

Guidelines for the Designated Patient Attendant

Before going to the hospital with the Patient

Do a self-assessment at home. Do not go to the hospital in any of the following situations:

• symptoms of respiratory or gastrointestinal infection.
• Recently, you have been in close contact with a person with an acute respiratory illness (COVID-19, influenza or RSV);
• If you have received a positive diagnosis of COVID-19, influenza or RSV in the ten days before your visit.

Upon arrival at the hospital 

Arrive Hospital wearing a mask

Before entering the patient’s environment:

• Clean your hands.
• Put a medical mask on

Always wear your medical mask when you are at the patient’s bedside.

Concerning wearing the mask:

• Wear your mask correctly; it must always cover the nose and mouth.
• Always clean your hands before putting on or removing your mask and after putting on or removing your mask.
• Avoid touching your face or adjusting your mask while you are wearing it. If you touch it, clean your hands.
• Change your mask if it is torn, soiled or damp. Ask the nurse for another mask. Dispose of the dirty or torn mask in the garbage.

At the hospital

Go directly to the care unit. Stop at the nursing station and inform the staff of your arrival.

Check with the nursing staff about precautions if the patient is in isolation.

Clean your hands often:

• Before entering the patient’s room and upon leaving the patient’s room.
• Before touching your mask and after touching your mask.
• After using the washroom.
• After touching the bedrails, buttons, door handles and other surfaces that are often touched;
• Before and after eating (ask staff about the locations in which eating is authorized);
• Upon entering and upon leaving the hospital.

In The Ward

• Stay at the patient’s bedside. Do not wander around the hospital or go into common areas or lounges.
• Maintain a physical distance of two metres (six feet) between staff and other people.
• Always wear your medical mask when you are at the patient’s bedside.
• Leave the room if staff need to perform a procedure or if staff ask you to leave.

Upon leaving the hospital

Clean your hands.

Go straight home.

Change as soon as you get home and place your clothes in the laundry basket (you must wash them before wearing them again).